Shipping & Returns
When you place an order with us on Nomos-T.com, you are buying directly from the brand - and you can be assured that your Nomos-T product is authentic, first quality, and backed by our two-year hassle-free warranty (for watches); 12 months (for Sunglasses) and otherwise stated for other products.
Please allow 1-2 business days for your order to be processed. This will ensure your watch is packaged with care and arrives safely and securely. Orders placed after 3PM ET on Friday will begin processing on Monday. Holiday orders will be processed the next business day. Orders with bracelet sizing requested require an additional 2-4 business days for processing. Once your order has been processed, we will ship your package via UPS or USPS, and we will send you a tracking number via email.
Shipping Methods & Delivery Time frames
We are pleased to offer FREE Standard Shipping within the United States for any order placed on nomos-t.com. We also offer expedited shipping options. Please see below for shipping options and delivery timeframes:
- Standard UPS/USPS Ground: FREE. You can expect to receive your order in 7-10 business days, after your order has been processed and shipped.
- UPS 2nd Day Air: $15. You can expect to receive your order in 2-3 business days, after your order has been processed and shipped.
- UPS Next Day Air: $25. You can expect to receive your order in 1-2 business days, after your order has been processed and shipped.
Ground transit times vary from state to state. We are unable to ship to U.S. Post Office boxes, APO or FPO addresses. We offer limited shipping outside of the U.S. at this time. Please contact us at firstname.lastname@example.org for international shipping before placing your order if it's not displayed in your order cart. Shipping fees may apply.
FREE RETURNS & OUR GUARANTEE
Every Nomos-T watch purchase comes with our 30-day, money-back guarantee so that you can be sure your new Nomos-T timepiece meets your expectations. Our accessories and other fashion wearables (sunglasses) come with a 14-day money-back guarantee. Expedited shipping charges are non-refundable.
If you would like to return your watch or other product, please send an email to email@example.com and provide the following information:
- The email address associated with your order
- Your order number
- Your return reason code (choose from below):
CR = Changed Mind
NA = Not as Pictured or Described
BP = Found Better Price Elsewhere
MS = Other (please describe)
A Customer Care representative will email you a Return Authorization number and free return shipping label. Please note that we accept returns for products purchased through nomos-t. com only, that are in original condition (unworn, with original packaging, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.
An exchange can be made within 30 days of receiving your order. The item you wish to exchange must be in pristine condition, with all original packaging and units. You may exchange your order for an item of equal or lesser value. You will be refunded the difference if the exchange is for a lower-priced item and bill you the difference for a higher-priced item. Shipping fees will be applied to the exchange based on the shipping destination.
Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.