Can I Order A Watch That Is On Backorder?
Yes. Watches on backorder can still be ordered and processed. Although we make every attempt to have all our watches available and ready to ship we do experience shortages due to high demand. When you purchase a watch on backorder we will inform you of an estimated delivery date. We appreciate your patience while we craft your unique timepiece.
How Long Does It Take To Receive My Order?
We pride ourselves on prompt delivery. All orders (except those utilizing our free shipping service) placed between Sunday 5:00pm EST and Friday 3:00pm EST will be shipped within 24 hours. Paid shipping orders placed from Friday 3:00pm EST through Sunday 5:00pm EST will be processed and mailed the following Monday. Holiday orders will be processed the next business day. Orders with bracelet sizing requested require an additional 2-4 business days for processing.
If a watch in your order is currently out of stock you will be notified with the estimated delivery time. At that time you will have the option to continue with your order or accept a full refund, including shipping.
If you need something sooner please feel free to contact us at firstname.lastname@example.org. Our service team is more than happy to help coordinate any special request for express shipping.
What If I Didn't Pick Up My Package In Time Or Refused My Package?
In event that any "Unclaimed", "Refused", or "Return to Sender" package is
shipped back to us due to, but not limited to:
failure to sign for it not picking it up at the local post office failure to pay for customs, duties, and taxes refusal to accept the package
We will notify you upon receipt of the returned package and you may choose between:
reshipment of the package (additional shipping charge applies)refund for the order (less any shipping, damage and/or restocking fees)
Will I Have Any Allergies To My Wood Watch?
NOMOS-T watches use only 100% natural wood and we refrain from the use of toxic chemicals to either treat or protect the wood.
For any client that experiences discomfort (itching or rash) on their wrist after wearing our watch, we suggest you stop wearing the watch and consult your doctor.
Our watches are crafted of stainless steel (304) clasps for those who may have nickel allergies. Many scientific studies have shown that low-sulfur stainless steel grades like 304 release less than 0.03 microgram/cm2/week of nickel in artificial sweat and elicit no reactions in patients (humans) already sensitized to nickel. (http://www.ncbi.nlm.nih.gov/pubmed/9330816)
How Do I Care For My Watch?
With proper care, your wood watch can be worn for many years to come. Because of their light weight and special feel they are exceptionally comfortable on your wrist.
However, please note that wood is a product of nature and can be affected by exposure to the elements such as extreme temperature and humidity changes.
If you want to give your watches and other wooden products some additional care, you can occasionally treat them with beeswax or natural wood oils. Use a lint free cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.
Are Wood Watches Water Resistant?
Our watches are considered to be splash proof. This means minor water splashes and sweat aren't a problem for the wood. However, wood is a natural material and full submergence in water is not recommended both for the integrity of the movement and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the bands wood links. If this occurs, allowing the watch to dry for 1 to 2 days would help return it to its natural state and size.
Do You Provide Custom Engraving?
We currently don't offer personalized engravings, although it is easily possible to engrave your model at a jeweler or watch store of your choice.
Because the structures of wood are unique with every piece, each model is already a personally unique piece of nature especially crafted for you!
Gifting? We are happy to include any personal note on your behalf. Just send us an email!
Will The Watch Fit Me?
Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweler, a watchmaker.
Why Does My Watch Look Different Than That In Photos?
The materials we use are products of nature. Just like every tree is unique, our models are also unique. As such, every model has its own unique character with regard to coloring and texture. Indeed, your timepiece is uniquely yours!
Where Does Your Wood Come From?
Our products are made from environmentally friendly FSC-certified timbers or wood remnants from several industries with responsible environmental sourcing. You can say it's the NOMOS-T way of material recycling.
Is There Special Offer Rates For Group Orders?
Looking for a unique, thoughtful gift for your employees, clients, wedding party, family, or group of friends? We offer special rates on group orders. Find out more about group orders by contacting our customer support team at email@example.com today for a custom quote.
Which Countries Do You Ship To?
Our watches are shipped worldwide. For all countries outside of the United States, we offer a free DHL Economy shipping option, and for selected countries we have a premium DHL Express shipping option that is faster.